Thursday, January 22, 2009

Can I get my medication?


I might be over reacting, but at the moment my blood pressure is through the roof!  Yesterday a prescription was called in to our local rite aid pharmacy for William.  I asked how long it would take to fill, and the lady told me 20 minutes. Waiting inside of the store with two little boys isnt my idea of fun...So we left.. An hour later we head back to rite aid to pick it up.

I unbuckle both boys from their carseats, strap Willie into the stroller (he's too heavy to carry, and I was trying to avoid the germ ridden shopping carts).  Head inside, only to be it isnt ready.  My options are wait 25 minutes with the boys, or come back later and pick it up.  Keep in mine its five minute still 5pm, and I get off work at 5!

There are at least five people working the pharmacy.

I decided to go drop the boys off, and swing back by and pick it up before heading home to grab my check book.  The line inside is 50 deep, there was no way I was waiting, because I was scheduled to get my hair cut at 5:45.

So today around 10ish Willie B, and I go back to pick up the prescription.  We stand in line for about 3-5 minutes, at this point my arms are breaking, because William is a dead weight.  woohoo it our turn.

me: "I am here to pick up a prescription for Willie XXX

The lady is looking around for it, I am thinking to myself please don't tell me they don't have it.

Lady "Here it is, (she's holds up the written prescription), Please have a seat I will have it ready for you in about 20 minutes she says"

Me" "What? the prescription was called in yesterday, I was told it would take 20 minutes to fill it, this is the third time I have been here to pick it up".

Lady: "Well yeah I know, but there is nothing I can do.

At this point I am totally pissed off, its only an ointment, how hard is it to slap a label on it, and run it thru the system? I just walked away.

When I got home I decided to call and speak with the store manager, because this isnt the first time, it has taken FOREVER to get something filled.

He told me to hold on that he had someone else in the store that I should speak with. The store is under investigation by the rite aid district manager. Apparently our rite it, isnt living up to its name.  I am not the first person to complain. 

I told him the situation:  I added that the medication is to treat a staph infection which isnt something to mess around with.  He has now missed 3 treatments because they cant get their act together.

He reassured me that my prescription was being filled at that very moment.  He said they was having issues (his words) with incompetent staff.

When  I went back to pick it up, the district manager apologized, and gave me the medication for free. 

It shouldn't be that hard to get your prescription filled. Needless to say we wont be going back there.

1 comment:

  1. That is exactly what our local Walgreens is like. Frustrating. Love your new do, by the way :)